Mastering and Enhancing Workplace Relationships

Manage the Relationships, Then Manage the Goals

Counselor, Author, and Speaker Using Organizational & Social Psychology for Corporate Relationship Counseling

Increasing Confidence and Cultivating Assessment, Strategy, and Communication Skills

"Business environments require different types of personal interactions and collaborative efforts. My work, based on years as a CEO and PTSD therapist, bridges the gap between empowering therapy and organizational development.”

Speaker and Counselor - Individual and Groups - 707.840.4625

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Knowing Why They Don’t Buy, Even When They Don’t Know

We don’t create innovation, we discover it.

Competing Against Luck: The Story of Innovation and Customer Choice by Clayton M Christensen, Taddy Hall, Karen Dillon, David S. Duncan/ Harper Collins Business

Other books tell us to manage our client’s expectations. Christensen, et al, is asking us to understand people's causal motivations even when the client or patient cannot articulate them. By doing this with focus and growing acuity, you can provide “A Job” for yourself that the authors call “The-Job-To-Be-Done.” In this way, you meet innovation from a potential need rather than a product that simply represents New Flash.

Clayton M Christensen, et al.

This Job-To-Be-Done includes finding out why people do NOT buy a particular service or product, or when they “make do” with a limited solution. Once you have figured this out, you will step out of your traditional strict focus on functionality and add emotional and social centered solutions.

Christensen, his students, and co-faculty, never fail to deliver.

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Paradoxically, Engage and Distance

Laurence Scott writes so beautifully.

The Four-Dimensional Human: Ways of Being in the Digital World is no snap and jab at human Internet habits but an appreciation of people’s inner needs and outer foibles.

More About Laurence Scott

When he shares the comings and goings (and habits) of the ever changing people in the flat downstairs by monitoring the flat owner’s Airbnb page, it is pretty much prose poetry. His references to classics, “always winter, never Christmas” (Narnia) as a way of describing the portal that the Internet has become and “each a mystery to another” (Dickens) in our stealth and superficial engagements puts “finger shaking” in a whole new perspective. We do this because we need this, Scott says, because it softens the isolation that occurs naturally in an over scheduled world.

Laurence Scott

Why do people appear happier when they are on their smartphones? The facial lines soften, the body grows limp, and we block out the world around us, paradoxically in order to engage and distance. (The television does this too but we are limited in ways we can direct it.) The Internet is our constant faithful companion, ready when we need a break or comfort, even as it soothes us with its gentle addictive murmurs and flashy vacation sites.

And like another addiction, pornography, the Internet has created an over use of the descriptor “porn.” We indulge in things, secretly we think, which might raise an eyebrow because of our obsession – car-porn, fashion-porn, and house hunting-porn.

Not to worry, says Scott. When we are ready to take a break or leave it entirely, we can simply “ghost” away, no final words or dramatic exits, still allowing others to search for us if they are curious or lonely.

A haunting and beautifully written book.

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Emotional Agility – A Mantra For Life

Dr. Susan David’s chapter headings in “Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life” should be mantras for all of us in an over-stimulated, hyper-competitive, ground shifting working world…. and there is advice for the home and personal relationships as well.

Find Susan David, PhD

Emotional Agility is common sense and a wake up call to “loosen up, calm down, and live with more intention.” “We know, we know,” we say…but we don’t practice these tenets as much as we should. We reject this advice because in a competitive world it seems downright counterintuitive. Readers may agree in principle with everything David has to say, but when are we going to find time to actually Do It?

Life Hacks

Well, “start small” says David, among other life hacks she offers. Tiny tweaks to our schedules and behavioral practices amount to a great deal more in the long run, allowing for adjustment, refinement, and spontaneity. Among all the great points David makes, the one that hit home for me was, “we make decisions that are not our own.” Read this great, easy book to find out how and why. Better yet, use it as it as a Personal Primer for Life.

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